LDX / PROJECT INFORMATION

Returns, Refunds & Cancellations

Updated 12 November 2026

Confirm the terms before ordering

Custom garments, development work and samples are agreed for a specific project. Request the applicable cancellation, return, alteration and refund terms in your written quotation before paying. This page does not promise a universal free-return, try-at-home or sample-refund programme.

Changes or cancellation

Contact LDX promptly if you need to change or cancel a project. The available options depend on the written agreement and work or materials already committed. Obtain written confirmation of any agreed change, charge or refund.

Problems with an order

If you believe the delivered work differs from the approved specification, email Sales@ldxstores.com with your order reference, the agreed specification, a clear description and photographs where relevant. The team will review the issue with you and confirm the proposed resolution. Do not send goods back until the return arrangements are agreed.

Applicable rights

Your accepted quotation and written order terms apply, together with any mandatory rights applicable to your purchase. Nothing on this page removes rights that cannot lawfully be excluded.